REFUND POLICY
YOUR SATISFACTION IS OUR PRIORITY
At Haille Paris, we are committed to delivering exceptional quality and service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 30-Day Satisfaction Guarantee.
30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to request a return or exchange if:
- The product does not meet your expectations
- You received a damaged or defective item
- The wrong product was delivered
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
How to Request a Return
Initiating a return is simple:
Step 1 — Contact Us
Email support@hailleparis.com with your order number, the item(s) you wish to return, and the reason for your return.
Step 2 — Receive Instructions
Our team will provide you with a return authorization and detailed instructions within 24–48 hours.
Step 3 — Ship Your Return
Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping method.
Step 4 — Receive Your Refund
Once we receive and inspect your return, we will process your refund within 5–7 business days to your original payment method.
Exchanges
If you would prefer to exchange an item for a different product or variant, please contact us at support@hailleparis.com.
We will guide you through the exchange process and ensure a seamless experience.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened:
- Skincare products (serums, creams, treatments) that have been opened or used
- Personal care devices that have been used
- Items marked as final sale or clearance
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@hailleparis.com with:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
We will arrange a replacement or full refund at no additional cost to you.
Our Commitment
We believe that exceptional service extends beyond the purchase. Your satisfaction, trust and peace of mind are at the heart of everything we do.
If you have any questions about our refund policy, please reach out to us at support@hailleparis.com. We are here to help.
Haille Paris
Timeless Beauty. Modern Science.
